Hoffmann Equips its Field Service with Dynamics 365 Sales

The Hoffmann Company, a market leader for quality tools based in Munich, employs some 3,600 people, with 69 branches and dealerships in more than 50 countries.

Hoffman knew they needed to move to the cloud, but they also wanted to ensure they could maintain their high standard of individual customer service. They met this challenge by completing their digital transformation with Azure and Dynamics 365.

The “Orange CRM,” as Hoffmann calls it, is the central information platform for field service representatives. When reps are with customers, they can use Dynamics 365 Sales to access all required documents and customer data on their mobile devices, including the most recent appointments and phone calls. Reports can also be filed digitally right after a visit. Learn more.

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